Thursday - May 28, 2009
Professional Development Meeting

* New PD Meeting Location!

We are now meeting at the Holiday Inn, 1655 N. Central Expressway in Richardson. Click here for a map and visit www.asqdallas.org for additional details and directions.

The hotel recently rebranded and all the hotel signs are green - not environmentally clean, just a green color.

To register for the meeting, click on the registration link.
Early-Bird Registration ends May 24.

DINNER TOPIC: Improving Knowledge Work:  Lessons Learned

What do waste and barriers to flow look like in knowledge intensive work? What should you be on the lookout for? During this session you’ll discover several challenges and lessons learned from an award-winning application of lean principles and practices to a knowledge intensive cross-functional administrative process. You’ll learn how the application of seven principles for improving workflow helped reduce the lead time for the process described from an average of 28 days to four days.

TUTORIAL TOPIC: Workflow Design Checklist

During this session you’ll receive a checklist to help you assess the design of any workflow.  Each of the items on this checklist is some type of barrier to flow.   Each barrier to flow typically causes waste, adds cost, and increases lead time.
By recognizing and eliminating barriers to flow you’ll create and deliver more value, more quickly to your customers.

Robert DamelioDinner and Tutorial Speaker – Robert Damelio

Robert Damelio is a consultant, author, and President of THE BOTTOM LINE GROUP, a Dallas, Texas based management-consulting firm. He has worked extensively with both Fortune 500 and Government organizations to help them strengthen operations, increase productivity, provide customer-perceived value, and enhance customer satisfaction. His primary areas of expertise are process improvement, process management, and change management particularly as they apply to knowledge-intensive work in service, professional, administrative, and “non-manufacturing” processes. During the last 10 years especially, Mr. Damelio’s focus has increasingly been on helping leaders within Client organizations plan, implement, and measure the results of their major organization change and improvement initiatives. He is the author of “The Basics of Process Mapping,” and is currently serving ASQ as the chair of ASQ’s Lean Enterprise Division Body of Knowledge (BOK) and Certification Committee.