Thusday, January 28, 2010
Professional Development Meeting

Register early for the January 28 Professional Development Meeting.

Dinner Speaker: Peter Andres, President ASQ

Dinner Topic: Making the Case for Quality

Dallas ASQ Section 1402 is pleased to present Mr. Peter Andres, President ASQ for a lively and topical presentation on “Making the Case for Quality.”

The economics of quality can’t be denied, especially during these challenging times. Increasing evidence concludes that when company executives choose to invest in quality, they are investing in their company’s bottom line. Implementing quality tools, processes and principles reduces error, waste and defects. While quality ultimately leads to a better product or service, customer and employee satisfaction is increased along the way. Consequently, customer satisfaction promotes a good reputation – and that is reflected in revenue and customer retention rates.

This presentation details the economic case for quality and why no company can afford not to focus on quality and the company-wide benefits it offers. Reducing costs and producing revenue are measurable affects of quality that organizations can’t deny, while service value and satisfaction are affects of quality that the customer can’t deny. Maintaining quality is just as important as implementing it.

This presentation will also identify risks of using quality as a quick fix, as opposed to allowing it to transform practices and become a permanent institution for long term financial prosperity.

Tutorial Speaker: Shirley Fine-Lee

Tutorial Topic: Moving Meetings from Boring to Productive - 10 Mistakes Meeting Leaders Make

A presentation of interactive discussion based on ten mistakes new meeting leaders often make and stresses important elements of productive meetings (Roles, Agenda, Records, and Actions). Designed for team and project leaders to discuss how they can improve meetings they lead.

Meet The Divisions Speaker: Kiami Rogers

Divisions: ASQ LEAN Enterprise, Electronics & Communications

Come learn about what added value your membership can have by adding a division membership. This tutorial will introduce you to what the Customer & Supplier, Electronics & Communication, and Lean Enterprise Divisions have to offer to you.

Go to http://www.asqdallas.org/registration.html to register now!